Home / Cats / Horizon Cat Cave

Shipping

It's simple, shipping's FREE!

 

Refunds/Returns

Refund/Return Policy

It is recommended that you open the Box as soon as possible and inspect for concealed damages.

STOP- DO NOT RETURN: If you are not satisfied with your purchase, please give us the chance to work with you to correct it. Send an e-mail to [email protected] with the description of the issue along with pictures if necessary,  and the warranty customer support team will answer you to correct any issues, please allow for 24 hours.

Please review our refund/return policy below:

NEW, UNBOXED, MINIMAL USE - NO DAMAGE

HEAVILY USED or DAMAGED

Return Box

Original Packaging

Allowed Return

WITHIN 30 DAYS FROM DATE OF DELIVERY DATE

Shipping Fees

Buyer is responsible for return shipping
  • Buyer covers shipping both ways

RESTOCKING FEE

none
  • 10% of purchase price

Damage Chargeback

SHOULD WE FIND ANY DAMAGES UPON RETURN & INSPECTION – AN AUTOMATIC, MINIMUM OF 20% WILL APPLY (Depending on the damage) – REGARDLESS OF RETURN REASON OR CATEGORY

CONDITIONS
  • Original Box - Unassembled
  • Additional fee may apply based on the condition when returned
  • 100% of parts, including hardware must be included
  • Product is to be returned unassembled and packaged back into the original shipped box
  • Additional fee may apply based on the condition when returned
  • 100% of parts, including hardware must be included

REFUNDS
  • REFUND WILL BE SENT WITHIN 15 DAYS OF INSPECTION/RETURN.
  • REFUND WILL BE CREDITED TO THE ORIGINAL PAYMENT METHOD USED TO PURCHASE
  • ALL RETURNS AND REFUNDS ARE FINAL


ORDERS INFORMATION:

  • Orders Cancellations: orders can be cancelled at any time ONLY IF it has not shipped, meaning that tracking information has not been provided via e-mail or text. You can cancel via e-mail to [email protected]
  • NOTE: Should the product been placed inside the truck for shipping and can’t be removed on time or it has already been shipped prior to your e-mail, BUYER will be responsible for its return shipping costs. 
  • INTERNATIONAL ORDERS: Not accepting international orders at this time!

We will do our best to reply to you as soon as possible. Make sure to contact us via e-mail at [email protected]

Horizon Cat Cave

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THESE WILL SHIP OUT BY MONDAY, DECEMBER 9th, 2019

NEW ARRIVAL! The Horizon Cat Cave is a fun, comfortable, modern and secure spot for your cat hide in! It's made of wool felt, one of our feline friends' favorite materials, and designed with a sleek and modern white stripe to enhance the look of your home. If you haven't already tried a felt cat bed with your kitty, this is a MUST! You'll be surprised how much both you and your furriend will love the Horizon Cat Cave!

Features & Details

Design

Wool felt cat cave design consisting of a gray base with a horizontal white stripe
Materials Wool Felt
Cat Size Suitable for cats weighing <25 LBs
Dimensions & Weight
 Approximately 20.5x18x10 inches | See last picture for details
Assembly
No assembly required
Care
To get wrinkles out, carefully use a steamer. To clean, use a vacuum or use lint roller. Try to avoid machine washing (not recommended). If necessary, wash on a wool setting with no spin. After washing, squeeze the cat bed and use your hands to give it the right shape. Fill it with towels or old newspaper and let it dry for around 24 hours or until dry.

 

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Shipping

It's simple, shipping's FREE!

 

Refunds/Returns

Refund/Return Policy

It is recommended that you open the Box as soon as possible and inspect for concealed damages.

STOP- DO NOT RETURN: If you are not satisfied with your purchase, please give us the chance to work with you to correct it. Send an e-mail to [email protected] with the description of the issue along with pictures if necessary,  and the warranty customer support team will answer you to correct any issues, please allow for 24 hours.

Please review our refund/return policy below:

NEW, UNBOXED, MINIMAL USE - NO DAMAGE

HEAVILY USED or DAMAGED

Return Box

Original Packaging

Allowed Return

WITHIN 30 DAYS FROM DATE OF DELIVERY DATE

Shipping Fees

Buyer is responsible for return shipping
  • Buyer covers shipping both ways

RESTOCKING FEE

none
  • 10% of purchase price

Damage Chargeback

SHOULD WE FIND ANY DAMAGES UPON RETURN & INSPECTION – AN AUTOMATIC, MINIMUM OF 20% WILL APPLY (Depending on the damage) – REGARDLESS OF RETURN REASON OR CATEGORY

CONDITIONS
  • Original Box - Unassembled
  • Additional fee may apply based on the condition when returned
  • 100% of parts, including hardware must be included
  • Product is to be returned unassembled and packaged back into the original shipped box
  • Additional fee may apply based on the condition when returned
  • 100% of parts, including hardware must be included

REFUNDS
  • REFUND WILL BE SENT WITHIN 15 DAYS OF INSPECTION/RETURN.
  • REFUND WILL BE CREDITED TO THE ORIGINAL PAYMENT METHOD USED TO PURCHASE
  • ALL RETURNS AND REFUNDS ARE FINAL


ORDERS INFORMATION:

  • Orders Cancellations: orders can be cancelled at any time ONLY IF it has not shipped, meaning that tracking information has not been provided via e-mail or text. You can cancel via e-mail to [email protected]
  • NOTE: Should the product been placed inside the truck for shipping and can’t be removed on time or it has already been shipped prior to your e-mail, BUYER will be responsible for its return shipping costs. 
  • INTERNATIONAL ORDERS: Not accepting international orders at this time!

We will do our best to reply to you as soon as possible. Make sure to contact us via e-mail at [email protected]

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