Shipping
Shipping is FREE within the contiguous USA and Canada.
45-Day Risk-Free Trial (Returns)
Returns are FREE within the contiguous USA and Canada.
If you or your cat are not happy with your purchase, we gladly accept returns for a full refund within 45 days of delivery.*
We want to make things right—please fill out our contact form with details of the issue (please include photos to expedite the process), and we’ll work with you to find a resolution. At that point, if you still wish to return your item, let us know and we’ll send you a return label. Simply repackage the product (original packaging, if possible), attach the label, and drop it off at your local FedEx or USPS.**
Once we receive and inspect the return, we’ll process your full refund within 3-5 business days***. Returns are not accepted after 45 days of delivery unless an extension is granted.
Mau 1-Year Warranty
All Mau products are covered by a one-year warranty against functional defects. If you experience any issues within one year of delivery, please contact us—we’re happy to help! Proof of defect(s) in the form of photos/videos may be required.
Please note this warranty does not cover standard wear and tear. Method of resolution is at Mau’s discretion and may not necessarily result in a full replacement.
International Shipping & Returns
For orders outside the contiguous USA and Canada, shipping is calculated at checkout. If you do not see this feature, contact us at [email protected] for assistance.
International buyers are responsible for import taxes, duties, and full costs for shipping and returns. Mau is not liable for tariffs, import duties, or any other related charges.
Still need assistance? Contact Us!
We want to help—we’re not satisfied unless you are!
Please reach us via this contact form or send an email to [email protected]. We will do our best to respond to you as soon as possible.
*Applies only to orders within the contiguous USA and Canada. The 45 day timeframe begins upon product delivery. Any fees incurred from expedited shipping are non-refundable.
**Mau is not responsible for the condition of the original packaging upon arrival. If it is unusable for return purposes, the customer is responsible for securing a replacement box.
***Mau reserves the right to deny any refunds if deemed appropriate. If the product is damaged upon return, costs may be charged (or deducted from the refund) to repair damages.
